Privacy Policy
Introduction
Mercury Electrical QLD is committed to providing quality residential electrical services to homeowners across the Fraser Coast. This policy outlines how we collect, use, store and manage the personal information you provide to us, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to information collected through mercuryelectrical.com.au, by phone, by email and in person.
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies an individual, or from which an individual can reasonably be identified. Examples of personal information we collect include:
- Names
- Addresses
- Email addresses
- Phone numbers
- Details of the electrical work requested, including the property where work is to be carried out
This information is obtained in many ways, including through our website quote form, by telephone, by email, in person and through correspondence. We do not guarantee website links or the policies of authorised third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Primary Purpose
Mercury Electrical QLD collects personal information to provide the following services:
- Power supply to sheds, granny flats and modular homes
- Switchboard upgrades and surge protection
- Installation of power points and switches
- Lighting installation and upgrades, including ceiling fans
- Split system air conditioning installation
- Electric vehicle charger installation
- Smoke alarm installation and upgrades
- Electrical fault finding and repairs
This includes preparing quotes, scheduling and carrying out work, issuing certificates of testing and safety, invoicing, and following up on completed work.
Sensitive Information
Sensitive information is defined in the Privacy Act 1988 to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent, or where required or authorised by law
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties, such as a property manager or real estate agent arranging work on your behalf. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure
Personal information may be disclosed in a number of circumstances, including the following:
- Third parties where you consent to the use or disclosure
- Where required or authorised by law, including notification to electrical safety regulators where legally required
Security
Your personal information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the personal information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Access and Quality
You may access the personal information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Mercury Electrical QLD will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
It is an important part of providing our services that the personal information we hold about you is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This policy may change from time to time. The current version of this policy is available on our website at mercuryelectrical.com.au.
Complaints and Enquiries
If you have any queries or complaints about this Privacy Policy, please contact us at:
Business: Mercury Electrical QLD
Email: info@mercuryelectrical.com.au
Phone: 0401 587 947
Location: Maryborough QLD 4650